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The Richmond Communications Center serves an area covered by several public safety agencies. They include the Richmond Police & Fire Departments, El Cerrito Police & Fire Departments, San Pablo Police, Kensington Police and the Contra Costa Community College District Police. Our staff of dispatchers answers over 20,000 emergency and non-emergency phone calls per month. They are tasked with gathering critical information and dispatching appropriate police and fire units. In addition, dispatchers are responsible to keep track of field units and their assignments with the use of a computer aided dispatch system and state of the art radio equipment.
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Communications Dispatchers have a dynamic position that requires excellent customer service skills, the capacity to remain calm under very tense circumstances and strong multi-tasking abilities. Dispatchers must be alert to the possibility that situations may escalate quickly. The ability to adapt and react appropriately without hesitation is an integral part of dispatcher duties.
Unfortunately, most of our contact with the public is during a time of distress. It is our goal to provide professional services with a genuine concern for the well-being of all members of this community.
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Our dispatch staff is qualified to provide critical medical instructions on the telephone before emergency units arrive on scene. Through a regular system of review and training our center has been recognized as an Accredited Center of Excellence (ACE) since May 2001 with the National Academy of Emergency Dispatch. This distinction is granted to communications centers that regularly achieve or surpass professional standards in responding to emergency medical situations.
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| Contact Information |
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| RPD Non-Emergency Phone Line |
| 510-233-1214 |
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| Communication Center Manager |
| B. Baptiste |
| 510-620-6660 |
| Monday - Friday |
| 8:30 AM to 5:00 PM |
| Email |
